We will earn the loyalty of our guests by exceeding their expectations and providing warm and personal service in distinctive surroundings.

We guarantee consistency throughout our collection of hotels and resorts by adhering strictly to company-wide standards. Central purchasing ensures the same high-quality amenities are available to all guests wherever they visit. Features such as our Fairmont President's Club recognition program, our Fairmont Gold "hotel within a hotel", and our Business Centers cater to the needs of discriminating travelers. All these and more make every Fairmont hotel an extraordinary place, and your stay, an extraordinary experience.

At Fairmont Hotels & Resorts we are known for our warm and personal service, our elegant hotels and resorts, and the pride of our history. What began as one hotel in 1886 has grown into one of the leading hotel companies in the world with luxury properties in the most spectacular locations. We offer a tradition of excellence in service and elegance in hospitality.

A century of experience as hoteliers has created a tradition of hospitality that is evident in everything we do. We know that even the best locations and offerings would be meaningless without outstanding guest service.

At Fairmont Hotels & Resorts, our employees are central to our operations philosophy. We believe that a well-trained, engaged workforce will naturally exceed guest expectations. Service Plus, our custom-designed service delivery program, gives our people the tools they need to succeed. We then carefully monitor our progress through employee engagement metrics and JD Power guest and Meeting Planner satisfaction feedback.

Fairmont Hotels & Resorts has an outstanding reputation for environmental stewardship, community involvement and innovative social programs. Our award-winning initiatives enhance employee satisfaction, win guest loyalty and create a positive public profile for the brand as a whole.